Personalize the design of your choice using the editing tools found on the Canva dashboard. Use the placeholder text in the compliment slip template for a standard “with compliments” or “thank you” greeting. Find a font style and color set that matches your brand aesthetic. Create a border and leave an empty space. Uncomfortable Rooms. This issue can occur due to old mattresses, poor linen, or even bad lighting in the room. The lousier sleep your hotel guests have the more issues you'll have with them the Explore 8 hotel customer experience tips to help maximize satisfaction: 1. Make a great virtual first impression. While first impressions are usually considered to be in-person interactions, the customer experience journey begins well before that. It's crucial that you focus on your venue marketing efforts to increase the likelihood that The hotel fairies (otherwise known as the housekeeping staff) have been at it again. When it comes to the hospitality industry, the housekeeping staff is often the unsung hero of your hotel stay. And showing gratitude, whether that’s by tipping, leaving a handwritten note, or saying thank you in your own unique way — can make a big difference. When responding to a positive review, you should only thank them for their review. Don’t make a follow-up offer, give them a gift or anything else. Ultimately, you might annoy your already happy customers or come off as trying to bribe them. Here’s a good example of how you should respond to a positive review: The hotel representative AJWbCI.

compliments of the hotel